This website is operated entirely throughout its digital infrastructure by SoftGlow Candle. Throughout the platform, the terms “we”, “us”, and “our” refer explicitly to SoftGlow Candle. We offer this website, including all information, retail tools, and logistical services available from this storefront to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our digital storefront, browsing our collections, or purchasing any scented candles and coordinating decorative candle holders from our inventory, you engage in our “Service” and agree to be legally bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional policies and hyperlinked frameworks referenced herein. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, or contributors of content. Please read these documents with close attention before accessing or using our platform. If you do not agree to all the terms and conditions of this digital agreement, then you may not access the website or utilize any of our transactional services.
Eligibility Criteria & User Conduct
By executing a transaction or interacting with our web assets, you represent and warrant that you have reached the age of majority in your current state, province, or country of residence, or that you are the age of majority in your jurisdiction and have granted us your adult consent to allow any of your minor dependents to navigate this platform.
Lawful Operational Mandate: You are prohibited from utilizing our products, candle assets, or digital infrastructure for any illegal, unauthorized, or counter-compliant purpose. You may not, in the utilization of the Service, violate any sovereign laws in your local jurisdiction (including but not limited to copyright laws, commercial trademark statutes, or regional safety codes).
Technical Integrity: You must not transmit any worms, damaging digital viruses, destructive macro-payloads, or any form of malicious code intended to compromise our operational security. Any verified violation or breach of any terms within this segment will result in an immediate termination of your access to our Services without prior notice or merchant liability.
Accuracy of Billing & Account Integrity
We reserve the right to refuse, limit, or cancel any purchase order you place with our facility at our sole discretion. This administrative filtering applies to several commercial risk scenarios:
Order Limitation Authority: We may, in our sole judgment, limit or cancel quantities purchased per individual, per household, or per transactional order. These restrictions may encompass orders placed by or under the same customer account, the same authorized credit card, or orders that utilize the identical billing and physical shipping address.
Commercial Wholesaler Filtering: In the event that we suspect a transaction is initiated by unauthorized distributors, bulk resellers, or localized scalpers, we reserve the right to cancel the order immediately.
Customer Verification Mandate: You agree to provide current, complete, and accurate purchase and account information for all transactions completed at our store. You agree to promptly update your account credentials, including your email address and credit card numbers, so that we can complete your transactions and contact you securely.
Checkout Infrastructure Safety: All payment transmissions use industry-standard 256-bit SSL encryption processing through certified gateways, and your billing records are not exposed.
Visual & Structural Variations: We make efforts to display accurately the colors and textures of our structural products. However, due to the natural manufacturing characteristics of wax, structural ceramics, cast iron, and mercury glass, subtle variations in dimensions, surface finishes, and tones are standard retail occurrences. Furthermore, because individual digital monitors and smartphone displays feature diverse rendering profiles, we cannot guarantee that your monitor’s display of any color will be exact to the received parcel. These standard deviations do not constitute a breach of contract or an official product defect.
Price Adjustment Adjustments: Prices for our home fragrance and decor items are subject to change at any time without prior notification.
Service Interruption Rights: We reserve the right at any time to modify, pause, or permanently discontinue the Service (or any specific product selection, variance, or collection) without notice at any juncture. SoftGlow Candle shall not be held legally liable to you or to any third-party entity for any modification, price adjustment, suspension, or discontinuance of the storefront.
Prohibited System Uses & Intellectual Property Protections
In addition to standard behavioral boundaries set forth in the Terms of Service, you are prohibited from utilizing the website, its source code, or its media contents for the following malicious or exploitative actions:
Unlawful Deployments: For any unlawful purpose, or to solicit others to perform or participate in any unlawful or tortious acts.
Infringement Practices: To infringe upon, scrape, or violate our corporate intellectual property rights or the intellectual property rights of our design partners. All imagery, text layouts, product titles, descriptions, and structural code are the exclusive property of SoftGlow Candle.
Automated Data Harvesting Restrictions: To crawl, scrape, extract, harvest, or utilize deep-linking bots to systematically download our visual media, text copy, or price catalogs for comparative indexation or unauthorized commercial deployments.
Defamation & Harassment: To upload false data, spread misleading customer reviews, submit fraudulent claims, or harass, abuse, insult, or defame our internal customer service representatives. We reserve the right to terminate your use of the Service or any related website assets for violating any of these prohibited use statutes.
Disclaimer of Warranties & Limitation of Liability
We do not guarantee, represent, or warrant that your use of our digital platform will be uninterrupted, timely, secure, or free from minor network errors. The service and all products delivered to you through the storefront are (except as expressly stated by us) provided on an “as is” and “as available” basis for your consumer deployment, without any representations, warranties, or conditions of any kind, either express or implied.
To the maximum extent permitted by applicable consumer protection laws, SoftGlow Candle, along with our directors, officers, employees, affiliates, agents, or contractors, shall not be held legally liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind. This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising directly from your use of any of our services or any products procured using our infrastructure. This encompasses claims related to the handling and ignition of active open flames, structural drops, or accidental material breakages of fragile glass or ceramic accessories.
Governing Law & Jurisdictional Authority
These Terms of Service, along with any separate operational policies or structural agreements whereby we provide you retail Services, shall be governed by, construed, and enforced in accordance with the laws of the State of Colorado, United States, without giving effect to any principles of conflicts of law.
Any legal action, suit, or judicial proceeding arising directly or indirectly out of your interaction with this website, or your purchase of items from SoftGlow Candle, must be brought exclusively in the state or federal courts located within the State of Colorado. You hereby consent and submit to the personal jurisdiction of such courts for the purpose of litigating any such conflict.
The Severability Standard: In the event that any single provision or clause of these Terms of Service is determined by a court of competent jurisdiction to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed to be severed from these Terms of Service; such determination shall not affect the legal validity and enforceability of any other remaining provisions.
Future Modifications: We reserve the right, at our sole discretion, to update, alter, or replace any part of these Terms of Service by publishing updates and changes directly to our web platform. It remains your responsibility to check our website periodically for changes. Your continued access to or use of our website following the posting of any adjustments constitutes acceptance of those operational updates.
Verifiable Merchant Credentials
If you have any questions, compliance inquiries, or require formal clarification regarding our Terms of Service, please reach out directly to our administrative office using our verified profiles detailed below:
Store Name: SoftGlow Candle Email:[email protected] Phone: +1 (720) 462-9722 Address: 10900 SMITH RD, DENVER, CO 80239, USA Operating Hours: Monday to Friday, 9:00 AM to 5:00 PM (Mountain Time / MT)
