DISCLAIMER

## General Information Notice

All content, imagery, and material presented on the SoftGlow Candle website are provided for general informational reference and retail shopping purposes. All items, descriptions, and structural data are published on an “as is” and “as available” basis. SoftGlow Candle makes no express or implied representations, warranties, or guarantees regarding the accuracy, reliability, or integrity of the information provided on our digital store. Any reliance you place upon our digital materials is at your own consumer risk.

Product Presentation, Color & Dimensional Variances

We use visual controls to capture the likeness of our inventory. However, your viewing and receiving expectations are governed by the following manufacturing and digital factors:

• Digital Color Discrepancies: Due to differences in monitor calibrations, smartphone screens, panel contrasts, and ambient lighting, the physical color of our merchandise may exhibit reasonable variation from the images displayed on your screen. These color shifts are technically unavoidable and do not constitute a product defect or grounds for an unapproved merchant-paid return.
• Textural & Sizing Tolerances: Our product selection includes items with unique manufacturing attributes, such as natural wax moldings, cast-iron designs, structural ceramics, and mercury glass. Due to these production methods, each piece may exhibit minor variances in dimensions, weight, and surface texture. These slight deviations are inherent to decorative homeware manufacturing.
• Natural Wax and Botanical Characteristics: Our natural and scented wax components may experience minor surface frosting, sweating, or micro-cracks due to fluctuations in transit temperatures and climate variations. These conditions are normal for botanical wax and do not affect the functional performance, burn quality, or fragrance delivery of the item.

Consumer Usage & Operational Safety Responsibility

By completing a purchase on our store, you acknowledge that you have read and agree to follow safe handling and environmental precautions. SoftGlow Candle disclaims all legal liability for any physical injury, property damage, fire incident, or personal loss resulting from improper setup, unmonitored burning, or negligent placement of our goods:

• Open Flame Dynamics: Candles are active burning fire hazards. You are required to trim candle wicks to one-quarter inch before lighting, place them on heat-resistant surfaces, and keep them away from flammable materials, drafts, and moving air currents. Never leave a burning candle unattended.
• Fragile Component Care: Our collections include delicate materials such as glass votives, ceramic canisters, and metal lanterns. These items must be handled with care and kept out of reach of children and pets. SoftGlow Candle will not assume legal responsibility for bodily cuts, broken items, or property damage caused by accidental breakage, drops, or improper cleaning of these accessories.

Clerical Errors, Delivery Expectations & External Delays

• Typographical Corrections: SoftGlow Candle reserves the right to correct, amend, or update any typographical errors, inventory inaccuracies, or pricing misprints displayed on our web pages at any time without prior notification. In the event that an item is ordered at an incorrect listed price or due to an inventory miscount, we reserve the right to cancel the transaction and issue a full refund to your account.
• Logistical Estimates: All listed shipping timelines, handling speeds, and transit parameters are stated as approximations and guidelines. SoftGlow Candle shall not be held legally liable or financially accountable for shipment delays caused by external force majeure factors, including severe weather, carrier backlogs, operational gridlock, regional service disruptions, or delays resulting from incomplete delivery information provided by the customer.

Limitation of Legal Liability & Governing Jurisdiction

To the maximum extent permitted by applicable law, SoftGlow Candle, along with its directors, officers, employees, and logistics affiliates, shall not be held liable for any direct, indirect, incidental, punitive, or consequential damages arising from your interaction with our website, or from the use or handling of any products purchased through our store.

This Disclaimer, along with all operational terms and transaction protocols, is governed by, construed, and enforced in accordance with the laws of the State of Colorado, United States, without regard to conflicts of law principles. Any legal claims or dispute resolutions arising from your purchase shall fall under the exclusive jurisdiction of the state and federal courts located in the State of Colorado.

Verifiable Administrative Profile

If you require legal clarity regarding our product specifications, handling safety rules, or corporate disclaimers, please contact our administrative team using our verified information below: